Automate QA to increase coverage and reduce cost to score
Expand your QA program without new hires. Use AI‑powered auto scoring to reduce repetitive evaluations, AI Assist to reduce human evaluation times and automated workflows to assign targeted lists, freeing up valuable QA resources.
Autoscore agent or chat bot conversations across multiple channels
Analyze 100% of conversations effortlessly
Reduce human evaluation times with AI assistance
Implement automated workflows for increased efficiency
Expose invaluable insights with advanced AI Analytics
Use AI powered conversation analytics to enhance your QA data to highlight trends and patterns. Visualize with custom dashboards designed by you for your needs. Easily share dashboards and reports across the business to inform stakeholders and management.
Find reasons to call and sentiment in your conversations
Create your own dashboards in minutes
Explore your QA data with embedded business intelligence
Scorebuddy has helped us with our problems in a range of different ways. I know it's got so much functionality on the platform, but the key things that I've found it beneficial for are being able to set up scorecards and manage the weighting. Actually going through and teaching other people how to score has been really straightforward. And any issues we've ever faced, I've been able to get hold of someone really quickly and they've always been able to help answer any questions that we've had.
Chandni SahniTraining and Quality Assurance Manager, British Red Cross
Insights
Follow the latest developments in contact center QA. Get actionable insights on how to improve your call center operations. Learn more about Scorebuddy’s features.
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